LATE/CANCELLATIONS
If running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled or shortened. We request at least a 24-hour notice in the event of a cancellation, or their will be a $50.00 cancellation fee add to next service. Any guest that has frequently missed or rescheduled appointments will be required to provide us with their credit card information for future reservations.
CONSULTATIONS
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. We will discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
GUEST SAFETY
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. In our efforts to provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon.
CELL PHONES & ELECTRONIC DEVICES
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be set on silence.
MISCELLANEOUS & PAYMENTS
Thee Elegant Palace is not responsible for lost or stolen items or items left behind.
Visa, MasterCard, Discover, American Express and Cash are all accepted methods of payment.
NO Personal Checks ACCEPTED